James Sunderland
Work
Experience
Work
Experience
UX Research & Service Design
Extending Skyscanner’s role in traveller journeys
Enabling discovery of John Lewis’ in-store services
Testing an innovative accommodation concept
Shaping future fashion retail with Tesco F&F
Defining Premier Inn’s experience vision
Bringing staff and technology together for an effortless arrival
Make buying a new phone as simple as using one
Identifying opportunities for a second screen app
Designing out crime with small retailers